Refund policy

Returns & Exchanges

 

Because our items are personalized and custom made, we are unable to accept returns or exchanges for reasons such as:

 

• Incorrect photo uploaded

• Change of mind

• Personal preference

 

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Damaged or Incorrect Orders

Your satisfaction matters to us 💖

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

 

• Your order number

• Clear photos of the issue

 

We will happily work with you to replace or resolve the issue as quickly as possible.

 

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Refunds

 

Refunds are issued only if:

 

• An item is defective

• The order was incorrect due to our error

 

Approved refunds will be processed back to the original payment method within 5–10 business days.

 

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Need Help?

 

If you have any questions about your order, feel free to contact us — we’re always happy to help.

📧 Email: pixmatic.co@gmail.com

⏰ Response time: Within 24 hours (business days)