Refund Policy

At Pixmatic, we want you to love your order. If there’s ever an issue, we’ll make it right.

Returns & Refunds

• Due to the custom and personalized nature of our products (photo magnets, retro prints, and calendar magnets), we cannot accept returns for change of mind or incorrect photo uploads.

• If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [your support email] with your order number and a photo of the issue.

Replacements

• We will send a replacement free of charge if the product was damaged in transit or printed incorrectly due to our error.

Refunds

• Refunds (if applicable) will be issued to your original payment method once the return or claim is approved.

• Shipping costs are non-refundable.

Return Address
All approved returns must be shipped to our U.S. location:
📍 Pillars PZ LLC
2777 K Street, San Diego, CA 92102
United States