📦 Shipping & Returns

Processing Time

All of our products are custom made just for you. Once your order is placed, we carefully create your item and prepare it for shipment.

•  Processing time: 1–3 business days
• You’ll receive a confirmation email with tracking once your order ships.
  

Shipping Time

Shipping times may vary depending on your location.

• Standard shipping: 3–7 business days (after processing) 
• Expedited shipping options may be available at checkout.

Please note that shipping carriers may experience delays during holidays or peak seasons.

Returns & Exchanges

Because our items are personalized and custom made, we are unable to accept returns or exchanges for reasons such as:

• Incorrect photo uploaded
• Change of mind
• Personal preference

Damaged or Incorrect Orders

Your satisfaction matters to us 💖

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the issue

We will happily work with you to replace or resolve the issue as quickly as possible.

Refunds

Refunds are issued only if:

• An item is defective
• The order was incorrect due to our error

Approved refunds will be processed back to the original payment method within 5–10 business days.

Need Help?

If you have any questions about your order, feel free to contact us — we’re always happy to help.

📧 Email: pixmatic.co@gmail.com

⏰ Response time: Within 24 hours (business days)